Congleton Garden Machinery Ltd.
Congleton Garden Machinery is a well established and expanding local business based in Congleton. Started in 1989, CGM has grown from a family run, small shop to being award winning, internationally recognised experts in the fields of horticultural and forestry machinery as well as within the ATV (All Terrain vehicles) industry.
To apply for any of the following positions, please call Andrew on 01260 278332 or email firstname.lastname@example.org
The Website Co-ordinator will ensure the company websites and social media pages are well maintained, accurate and regularly updated. This role plays a key part in building sales through the internet and will have a creative and innovative approach.
Maintaining, updating and managing the company websites and social media pages, including, Mowersplus, eBay, Facebook and Twitter setting KPIs and targets and providing a measurement against these targets
Advising on the current trends and advances in internet sales and social media and suggesting new approaches and innovative solutions
Mowerpro and dispatch
Continual updates on Mowerpro
Enter items on a regular date ensuring appropriate mark up and profit margins
Bundling associated products
Videos on Mowersplus
Enter parts on Mowersplus
Mowersplus blog-twice weekly
Mowersplus twitter every day
Mowersplus price comparisons
Mowersplus product range maintenance
Mowersplus New products/prices/artwork
Removing sold items from the web site
Update Mowersplus front page products and categories
Action invoices for Mowersplus orders and City link/ Berser-checking charges
Add customer review information
Add editorial from the press- Which magazine etc
Add the range of attachments to products
Change banners and brand promotions
Amend site headings such as news, testimonials, delivery etc
Checking main competition for new ideas, review the 4 top web sites weekly
Follow up on all internal administration relating to internet sales
Chase up any machines from internet orders
Use of web site for marketing manufacturers campaigns
Use of seasonal opportunities on product
Produce the Polaris quad newsletter every 2 weeks
Polaris quad Blog - weekly
Review and update the Polaris quad facebook page and add this to the Mowersplus website
Manage and update Polaris quad twitter daily and add this to Mowersplus
Increase Facebook and Twitter blog contacts - set weekly targets
Set targets for link building / joining discussion groups
Polaris quad orders
Remove any sold stock off Polaris quad, quads, utv’s, road trailers and quad attachments second hand ex demo and also add these onto Polaris Quad and Mowersplus
Change advertising on main slug on web site, seasonal
Marketing of quad clothing/helmets/gloves
Maintain up to date process lists for Polaris including both the main price list and special price promotions
Follow all customer enquiries through
Update prices and comparisons on Polaris Quad
Update banners and any adverts on the site with any supplier’s campaigns
Insert relevant and inspirational video links
Review links - re the product/model
Editorial re the model/range
Mail shot/special offers to Polaris Quad customers in colour
Update Polaris window display on a regular basis, including:
Special price promotions
Current price list
Remove any sold items off the displays
Keep CGM price lists up to date and printed off and allocated to correct places
Be responsible for own training file keeping up to date
Cover other admin roles as required during holidays and other absences
Ensure Health and Safety records are kept up to date
The Sales Assistant will be responsible for driving store parts sales and delivering excellent customer service as well as improving the efficiency and accuracy of the stock control of spare parts and machinery. Attention to detail, follow up, chasing orders and ensuring customers and the workshop receive their spare parts within agreed timescales is key. This postition would suit a positive, driven and ambitious individual.
• To maintain accurate and up to date stock control records of spares and machines (currently on a manual system)
• To conduct regular stock audits to ensure correct stock levels are maintained.
• To ensure parts stock is adjusted to any price changes and tidiness of parts department is kept to the highest standards.
Customer Service and Sales
• To ensure high levels of customer service for all parts sales. Answering in store queries face to face with customers promptly and efficiently providing the customer with appropriate end to end advice and maximising sales opportunities, as well as offering the same level of service to phone and email enquiries.
• Customer deliveries (using business vehicles) as and when required, including customer handover of new machines, and service machines.
• Ability to be productive at site visits and to recognise sales opportunities and create new business.
• Increase sales through creative ideas and delivering/ implementing solutions both in store and through the website
• Take responsibility of seeing the customer order through. This will be taking the order and chasing up where necessary, through to allocating and contacting the customer.
• To ensure machine is authorised for warranty.
Job Card Control and Workshop
• To ensure workshop jobs are entered onto the system.
• To check job cards are all complete for warranty claims and collect serial numbers
• Take responsibility of seeing the workshop order through. This will be taking the order and chasing up where necessary, through to allocating.
Minimum Requirements – Education, Skills, Capabilities and Experience
Full clean driving license with B and E qualified (Able to tow a trailer over 750kg)
Computer literate: Microsoft applications
• Internet and email
Must be able to work well as part of a team but also comfortable with autonomy and able to work on own initiative.
Flexible and adaptable to cover any other duties as reasonably required by the business.
Previous experience of managing / using manual and /or computer based stock control systems and experience in the parts industry.
You should have either previous experience in dealing with people in a retail customer service orientated or sales environment and/or practical experience of some or all of our product range. Your personal skills will include accuracy and numeracy.
Pro-active and creative - identifies and acts on opportunities
Driven and self motivated - holds self accountable for the delivery and achievement of results and a can-do attitude
Demonstrates a genuine commitment to the business and willing to go the “extra mile”
The activities and responsibilities in this job will offer job satisfaction for those individuals who like a varied and busy working environment, with a small, friendly team in a customer orientated, rapidly expanding local business where there is opportunity to do more than a 9 to 5 job and really be able to add your ideas and make a difference in order to grow with the business.
We are looking for talented people who are genuinely committed to delivering a great customer experience as well as achieving challenging sales targets to join our team.
At Congleton Garden Machinery Ltd being a sales person isn't just about selling. It's about offering honest advice, building rapport with customers, exceeding their expectations and most importantly explaining technical equipment in an understandable manner.
If you are a confident, enthusiastic team player with a desire to succeed both individually and as part of a team then we want to hear from you.
To apply for any of the above positions, please call Andrew on 01260 278332 or email email@example.com